This post should have needed to be written I was looking at US providers for mail forwarding/package delivery and one of the providers I looked at was Shipito but I did notice that one of the product links didn't actually work, so being a good net citizen I used the contact form to send them the following message.
On Fri, Oct 1, 2010 at 12:32 AM, David Iwanow <................> wrote: New website inquiry Name: David Iwanow Message subject: broken links Hi, I'm just looking at your products and noticed the link needs to be updated on http://www.shipito.com/asissted-purchase to http://www.shipito.com/shopping-assistance
After reading my initial message realise my message wasn't completely clear I did feel that I provided enough information and the request would be passed onto their webmaster/webdevelopers to look at. This is a typical response and I think if you find something wrong with a page/website you should tell the company about it as part of good karma and improving the future experience for yourself and other visitors.
Don't argue or correct customer
So I was more than a little annoyed when I received the response from their customer service team saying well that I was wrong and that link did not exist, I wouldn't really call it much customer service when they are also too lazy to use my name when I took the time to include it on the inquiry form. The Shipito support response is shown below:
Hello, We do not have the link http://www.shipito.com/asissted-purchase on our website and if you select the assisted purchase it will take you to the correct page. I am not sure what link would take you to the page http://www.shipito.com/asissted-purchase as this is not a page on our site. Regards, ............So I thought I would help them out finding the broken links with the following 3 links... it's really not that hard...