This post should have needed to be written I was looking at US providers for mail forwarding/package delivery and one of the providers I looked at was Shipito but I did notice that one of the product links didn’t actually work, so being a good net citizen I used the contact form to send them the following message.
On Fri, Oct 1, 2010 at 12:32 AM, David Iwanow <…………….> wrote:
New website inquiry
Name: David Iwanow
Message subject: broken links
I’m just looking at your products and noticed the link needs to be updated on http://www.shipito.com/asissted-purchase to http://www.shipito.com/shopping-assistance
We do not have the link http://www.shipito.com/asissted-purchase on our website and if you select the assisted purchase it will take you to the correct page. I am not sure what link would take you to the page http://www.shipito.com/asissted-purchase as this is not a page on our site.
So I thought I would help them out finding the broken links with the following 3 links… it’s really not that hard…
So next time you are working in customer service and get an email with an error or problem on your website, take the time to thank the person for reporting it and pass it onto your web developers, don’t advise them they are wrong and it’s not their job to explain what is wrong and place doubt in the accuracy of their issue they discovered.